Unless otherwise specified, you may return any item purchased at Fidelis within 7 days, provided that the item is in like-new condition with blank warranty cards, all boxes and packing, manuals and original sales receipt, for store credit only. Special order items are excluded. Used items are excluded from this policy and are considered "final sales".
Loudspeaker systems, integrated amplifiers, preamps, power amps, tuners, receivers, and turntables purchased new at Fidelis may be traded in for like items, costing at least twice as much as the original unit. 100% of the original price may be applied as long as the unit retains original packing, boxes, instructions and proof of purchase. The unit traded in must be in excellent working order and without cosmetic defects. This policy excludes phono cartridges or other items that are subject to usage-related wear and performance deterioration.
Fidelis may, at its sole discretion, loan certain demo equipment to local customers for limited home use. There may be a per diem charge for the use of such equipment that will be credited towards the purchase of equipment from Fidelis. The customer assumes full responsibility for returning the equipment in good working order and without damage, within the agreed time period. Equipment home trial is not available outside of our immediate geographic region and products may not be shipped for either delivery or return.
Fidelis will guarantee used equipment for a period of 14 days. We’ll make our best efforts to repair any used equipment during that period of warranty, but are not obligated to replace such equipment if it is not repairable. Fidelis will in that event issue a store credit for the amount of the purchase.
Consigned good are sold as-is. Goods sold on consignment are subject to a 35% fee, which will be reduced to a 20% fee when it involves the purchase of new equipment by the consignee.
Fidelis is a warranty service center for some of the manufacturers we carry, however certain manufacturers require us to send all warranty repairs to them. In these cases all shipping charges to the manufacturer are the responsibility of the customer. (Most manufacturers will pay for return shipping.) All manufacturers’ warranties apply and are the responsibility of the manufacturer.
Special order merchandise is not subject to cancellation or refund. Fidelis requires a 50% non-refundable deposit on all special orders.